Review
Junior, the technician, was quick to find the problem and quick to resolve the issue. Will trust Junior for any other plumbing needs from here on. Excellent service.
Yes had Quinn come out just a few hours after I put work order in. Was very prompt and knowledgeable. Was able to troubleshoot and fix problem easily. Highly recommend
I had an issue with my toilet this past weekend. When I got around to finding a plumber, I called Elite Rooter and they were able to send someone out within an hour and a half of me calling! Aaron came by and explained everything to me to make sure I understood what I was going to need to get the job done. I will absolutely be recommending Aaron again!
Booked this appointment Saturday morning and done before noon the same day! Great, efficient service. Thank you Isaiah!
Fast response time and accurate service. Jr was extremely dedicated to getting the job done right the first time. I would highly recommend.
Reed did a great job. He was flexible and helped get my french drains cleared.
Quentin was great! Professional and thorough definitely recommend him for your plumbing needs!
Chris helped us figure out our leaking sink and even took the time to go out and find the part that we needed. We ended up having to fix the whole drain and he helped us get the right equipment and fix it quickly. He was super personable and a joy to have. Definitely will use again!
Highly recommend. They were extremely professional and did amazing fast and thorough work. We hired them for a simple kitchen sink unclogging but found out the problem was bigger than we thought. They were able to assess the problem very quickly and even got a team to come out the very same day so that we were able to use our sink again without any delay.
Quentin was awesome. He took care of our situation and was very knowledgeable and professional.
Elite rooter came out to clear a shower drain. They said they couldn’t get the drain clear and made it seem like some huge issue with the plumbing. I had another company come out the following day that cleared the drain in 2 minutes and said he had no idea why elite rooter wasn’t capable. Save your money, hire someone capable the first time. NOT ELITE ROOTER.
Reed was awesome, knowledgeable and very professional. I would highly recommend for future plumbing needs.
Junior helped me out so much he fixed my problems right away he was very respectful and did a amazing job i definitely recommend.
Junior did an excellent job! He was efficient, attentive, and demonstrated a strong understanding of his tasks. His ability to handle responsibilities with such professionalism was impressive. Overall, Junior's performance was outstanding and truly commendable.
Do not call them in an emergency. Had a main sewage line backup, had the tech come into my basement, he agreed to clean out the sewage line of roots, debris, etc. for $350.An hour later, he tells me he's 'done' and shows me a video - sewage line still has roots, and tells me that now it will be $2000 for him to clean those out. Classic bait and switch. Would rate 0 stars if I could.
Great!! Junior was excellent and amazing as well as the other workers , shocking to see a young kid with so much potential and skills to get the job done , honestly just great work !!
Isaiah was fantastic. Quick and affordable they solved my problem same day!
I called Elite Rooter to address a leak in a laundry room. I was expecting that they would clear discharge sewer lines coming from that room, and that would address the problem. The technician took his time to find the underlying issue, and found it was a door threshold that had lost its integrity and leaked during a rain storm. The technician advised me of the actual cause of the water damage, and was honest stating that a rooter job would not take care of the issue.Thanks for the honesty.
Complete rip off! Came and just charged me for a drain cleaning and said that I’ll be needing $3,800 worth of work. Contacted another company and they actually did the drain cleaning and all fixed now without the huge rip off charge!
Representative was extremely personable and professional. He came in and was able to troubleshoot our issue and get it fixed quickly. He also let us know what we needed to do for avoiding further issues in the future. We definitely appreciate the service and getting our shower back up and running in one visit.
Dennis, Brandon, Jose, and Juan did an amazing job replacing and repairing the plumbing under our basement floor!
What's up with your drivers on 470 cutting people off? We can only imagine that a business with disrespectful drivers doesn't respect their customers cuz everybody in Denver is your customer or not. Let me figure out how to post pictures of this driver and the number on the vehicle
We called Elite Rooter with an urgent plumbing issue and they showed up the same day to fix it. Quentin did an amazing job of explaining the issue, why it happened and what he can do to prevent it from happening in the future. He worked tireless to fix our issue and was very friendly throughout the experience. He also took a lot of photos and documented everything he did to help us with the insurance claim.
Quentin is a stand up guy that went out of his way to help us out and make sure the job got done properly. The initial crew left a pretty haphazard hole in my floor in the process of the repairs to my drainage pipe, but Quentin came out on a different day on his own time and cleaned it up all by himself to make sure it was easier for us to repair the tiles. Very genuine and knowledgeable guy and I'm definitely going to work with him again. He's the real deal.
Very well done work and honest employees. Knowledgeable and experienced.
Technician showed up within 2hours of calling was very professional and did a quick thorough job. Great experience with this company.
Elite rooter was super helpful when I was having an emergency with my sink. They were a bit behind schedule, but everyone I talked to from on the phone to the plumber that showed up was helpful and polite and explained everything thoroughly.
Very professional, very friendly and informative. These guys are great to work with. Highly recommend.
Worst service ever. Not professional at all. I was told that the main line was broken and that they needed to break the concrete to fix the pipe. They also told my girlfriend that there was a blockage from the toilet to the clean out since they couldn't get the snake down the pipe and another blockage from the clean out to about 6ft down the line since there camera just drops even though they couldn't get a clear picture. After all there services it cost me $325 for them to come out and look at it. I feel like they was not honest and was just trying to make a big sale. I was told the do not deal with insurance company's and we will have to pay $4800 for them to cut out a section of the concrete and fix the pipe that was collapsed. After I told them we are gonna find a company that takes insurance they gathered up all their tools and left in hurry. They left a mess by the clean out where they put the snake and the camera. I had another company come out later that night and they cleared the drain with the drain scope and didn't charged me because he was out here estimating it. I don't know if it was the wrong people or if they try to do this to everyone but I feel they are not honest because they told me one story and told my girlfriend a different. I would not recommend them to anyone.
Isaiah S. was very efficient in hopes to unclog our drain. Our drain issue was beyond the initial clog, he called for back up to verify the specific situation. We appreciated his thoroughness and care to identify the problem, and to protect our wood floors and cabinet. Thanks Isaiah! Would request him again.
I called Elite Rooter for a clogged kitchen drain after a remodel. Shon amd Dennis were able to troubleshoot my drain lines and found that I didn't have a clogged drain but rather a vent issue. They spoke to my contractor over the phone who had never seen this before and gave him some options that could solve the problem. They were great to work with and I will definitely call them again when I have any plumbing issues.
I had a terrible experience with Elite Rooter. They came to fix a clog in our main drain but ended up making the problem worse. They removed our toilet to access the main sewer line and when they claimed the job was complete, they hadn't even bolted the toilet back on. About an hour after they left, my basement drain backed up again and water was shooting out of the unmounted toilet. I called them back to come out and they said they didnt offer after hours service and I would have to wait until the next day. I told them don't bother and I called Roto-Rooter, They came out within and hour and had everything fixed within 2 hours. they were appalled at the mess and incomplete job Elite Rooter left. Elite Rooter finally promised a refund since they didn’t complete the job successfully, but it's been a month and no one will get back to me. Extremely disappointed with their service and lack of follow-through. Avoid this company at all costs.
Used Elite Rooter to repair a collapsed pipe that required concrete to be demo'd out then replaced. When they set everything back, we were hearing a wind current, and smell that hadn't been there previously. I thought we were hearing the sewage. They pulled the toilet back up and after calling a more senior person out, they attributed it to the Radon fan system under the house. That was what was happening, and it made sense that the smell was similar to a crawl space. Elite, however, said we needed to call the radon system's company to correct the issue. I implored how it could be their fault, and told them that it seemed like the repair work was not sealed off completely, and got shrugs and disinterest. We decided to pull the toilet out and look ourselves. We removed the flange, which was not bolted down at all, and found a huge gaping area in the concrete. See photos. They also seemed to overcharge me by over $250 for financing, and when I asked, the guy told me it was the amount I was approved for not the amount I'd be charged. This was completely false, and I wasn't sure how to fight it at the time. The plumbers are untrustworthy and full of false information. I'd not recommend Elite for any work._Also tried to reach out after the Response from owner. Called company and left information twice to be contacted. The second time they gave me the managment's email. I then sent an email with details after not hearing back for a few weeks. I've managed to complete my pregnancy and have a child, and no one has gotten back to me. The "sincere apology" is not accepted, and sure doesn't feel very sincere.
See what our customer's saying
5.0 Rate
Todays service from Elite Rooter’s employee Omar Hernandez was excellent. Highly recommend. He is very professional and changed water heater promptly and very kind individual. Thank you very much for your great service.
Aide Garcia
@aidegarcia
5.0 Rate
Service was great, Shane was very communicative and arrived on time. He assessed the sink issue I was having and fixed my garbage disposal. Work was fast and efficient. Would definitely recommend.
Daniel C
@danielc
5.0 Rate
We used Elite Rooter today and Steven was fantastic! He was incredibly friendly, professional, and efficient. Steven got the job done promptly, and we were thoroughly impressed with his service.
For any future plumbing needs, we will definitely be calling him again.
Ashley Van Sloten
@ashleyvansloten
5.0 Rate
Syn was very quick to fix my clogged shower drain. Moreover he took time to explain everything he was doing, was very courteous and clean, from wearing protective socks over the boots, to cleaning up the workplace and leaving it in better shape than it was when he walked in, even with air freshener touch.
Syn’s work has earned my trust in the company, and I won’t be looking further next time, God forbid, a plumbing problem arises.
Jasmin Ibrahimovic
@jasminIbrahimovic
5.0 Rate
Definitely calling Syn if we have future plumbing issues! Always thoroughly goes over our options and the costs of each option. Friendly, knowledgeable and works on weekends!
Cathy Grubb
@cathygrubb
5.0 Rate
Mark Herman is THE best. His knowledge and authenticity is top tier. He was able to get my broken hose spigot completely fixed in about an hour. Seriously a pro at what he does. I really appreciate the same day service since I had to shut my water off from the broken spigot.
I was super stressed about not having access water in the house but Mark was calm, cool, and collected and assured me that he would be able to fix it. 10/10 recommend Mark and will be coming back if I need more help in the future. He’s very friendly, communicative, and efficient. Thank you!!!!
Paige Timmons
@paigetimmons
5.0 Rate
Zac did an amazing job fixing our leaky toilet. He was very informative and professional. The price was reasonable, and the service was top-notch.
Eddie Weber
@eddieweber
5.0 Rate
Agustin from Elite Rooter was incredibly professional and friendly. He resolved our bathroom leak promptly and left the area spotless. Highly recommended!
Callie Barker
@calliebarker
5.0 Rate
I called them out to help me with a backup and overflow in my condo. Edgar went above and beyond to diagnose the issue for me.
They were very helpful and professional. They helped to document the issue and communicate to the building for me. Highly recommend!
MB
@mb
While Elite Rooter resolved my drainage issues, I feel they could've been better in explaining my options and helping me identify the most cost effective method. I ended up spending more than anticipated. They provided me two options, one which they explained would solve my issue by replacing a line. But it didn't, so I then needed to do the first option as well which resolved my issue, but was an added cost. They are the experts! And, I'm sure they have seen my issue in other houses. I feel like I spent more than I needed to get my drain back in service.
On time and great price.David kept me informed throughout the work he was doing. I will definitely use them again
Was able to get an appointment for the same day to snake a kitchen drain. Daniel came over within the 1 hr window. He covered the floor and wore shoe covers. He was able to unclog it.
I called this morning due to a clogged tub. They gave me a quick apt within the next two hours and Daniel fixed the problem very quick. He was very knowledgeable and took the time to explain the cause of the problem and how to prevent it in the future. I would definitely recommend this company.
Pablo was very helpful. He explained what I could expect, how much it would cost, and did everything to my satisfaction. He was running behind and worked late to get my job done.
Great service. Had a clogged drain under the slab and pablo was able to clean everything out.
Simple, booked an appointment for a water tank replacement today at 12 and no one ever showed up despite me calling 3 times and telling me that the plumber was going to give me a call and was “a little behind”. It’s now 6:30pm and haven’t gotten so much as an update from anyone. Please, fix that for your future customers. People can’t afford to call off of work just to not have their appointment show up
With Elite Rooter and Pablo Diaz on their team make a dream team! His service was excellent and guide us throughout the process to make sure that we are fully satisfied with his service he is providing! I have worked with many pluming companies and all they want is all temporary fix and not explaining the issues why we are having this problem. But with Pablo he explained everything if we just unclog the drains this can come back in no time! I guess some plumbers just want the ongoing income instead of fixing the actual problem! Now I have peace of mind in the home I live in and I highly recommend working with Pablo and his team! Just note I never really spend time writing a review but this man has to be noticed with his profession and knowledge! Thanks Pablo and his team!
Daniel and Tony came out to my job (a non-profit) and saved me over $2000 that another company wanted to charge me. They were wonderful. Professional and quick. The nicest guys. I will be recommending them to everyone I know!!!!
I cannot speak highly enough of Elite Rooter's dedication to quality service. David swiftly resolved our bathroom leak, ensuring no further damage occurred. His friendly demeanor and informative approach made the experience seamless, and the pricing was surprisingly reasonable for the level of expertise provided.
The plumber Omar Hernández is excellent because he arrived on time and quickly, he solved the problem like no one else, he explained it to me very well, I recommend it and if it were needed I would not hesitate to call him, thank you Mr. Omar Hernández
The plumbing team did an excellent job with our tub leak. They were on time, thorough, and very dedicated. Reasonable prices too!
Sammi and Sam handled our needs in a timely manner, made sure we were well informed and taken care of and we'll be sure to continue to use them for all our needs moving forward! Sammi made sure to treat us like family and was very kind and informative to my mother in law, which I really appreciated!
Robert was very knowledgeable and did an excellent job fixing our toilet. He was pleasant, and professional, and the pricing was fair.
The team was on time and very professional. San explained our leak options thoroughly and did a perfect job. Highly recommend!
The plumber San was wonderful! He fixed our leak quickly and explained all the options with a detailed quote. Very dedicated and professional.
We had a persistent drain clog, and San from Elite Rooter came to the rescue. He was punctual, very knowledgeable, and cleared the drain efficiently. Exceptional service at a reasonable price!
Elite Rooter is the best plumbing company I've ever used. San arrived on time, was very friendly and knowledgeable, and fixed our leak with great expertise. Their prices are very fair, and the service is top-notch.
DO NOT USE THIS COMPANY.I originally had Elite Rooter snake the drain for my toilet which turned out to be a temporary fix (not their fault). Had them come back out a couple days later for the same issue and put a camera down the drain. Found out I needed all new drain pipes and scheduled the repair, putting down a deposit and financing the rest. I got a second quote a day later that was much more reasonable and included additional repairs so I canceled the service with elite rooter.I've now been trying to get a refund for the services not performed for three months. I've called every single week, and each time I'm told by their call center that my issue has been escalated to a manager, the accounting department and someone will call me. I have yet to ever receive a single call or email from them and had to start a dispute over the financing payments I was being charged for.Once again, they can get someone out to your house, but don't expect anyone to ever follow up with you if there's an issue.Look elsewhere.
They came out in January to look at a clog. We ended up needing all new pipes because we had old cast iron pipes. They quoted us $12k or something ridiculous so we put a down payment down of $1,000. We ended up getting a quote the next day from a different company for less than half the price. We cancelled their service as we got a way better quote.Fast forward to now, March, and we can not get our deposit back. We have tried calling for months and we always get the same response, "we will look into it and call you back". No one ever calls us back and every time we call it's like they have no idea who we are.Customer service is less than stellar to say the least.
If I could give them 10 stars I would and they deserve it. Called this morning and Melissa was quick to respond and get me on their books the same day. Acknowledged their drain cleaning special during our conversation and scheduled me for 3pm-4pm with a prior 20min call from the tech. Jose showed up right on time, inspected the kitchen drain and ran his 75ft snake in the drain and successfully cleared it. Great technician that got it handled and everything was left perfect once again! Thank you for your services!!
WORST plumbing company EVER. They did not do what they were contracted to, wouldn't come back to finish the initial work. And the credit company they use must be part of their scam becasue I have been disputing the transaction for alomst a year. No one comes out for an inspection, they just say Elite Rooter has responded, therefore the work was done. DO NOT use ELITE Rooter. DO NOT use Synchronay Bank.
Outstanding customer service! Frankie and Vinny were fast, professional, excellent work ethic. We will use their service again.
Driver of one of the vans blew by el camino jr high and the park at around 835pm on 6/14/22 going around 50 miles an hour for no reason. There is plenty of people walking around this park and neighborhood, as so called professionals they should obey the speed limit.
Service was great, Vinney informed me of all options and problems that could happen with drain clean out
The technician was knowledgeable and professional. The repairs were made quickly and correctly. Vinny, the technician was courteous and a pleasure to do business with.
Seemed like a shady operation. So i stop the work. They try to do work without the proper permits. Stay away from this company.
This place is a complete sham. I’m in the middle of a law suit against them. The main broke on my house and they came out to do the repairs with unlicensed workers and never pulled permits. They brought the main in above ground and left my yard in shambles. They used the wrong size piping, so the water in half my house didn’t work when it was done. Connor Jimenez hired these unprofessional workers who talked like they were big and had nice expensive vehicles but they just took my money and ghosted. They acted like they would make it right and settled with me for 19,000 in which Conner signed as well as I did for unpaid work that they owed because they originally agreed to repair the damage and do the plumbing in my bathrooms. Instead they took my money and ran. My lawyer sent letters to Pratik Patel, James Blake and Connor Jimenez to demand payment and I am also currently working with attorney generals in Idaho, Colorado and California. These individuals have not responded to any of the e mail or certified mail and and I’m sure are just hoping I go away, which I don’t plan on doing. The division of occupational licensing confirmed that no work was ever permitted and I’m sure that is because all the workers on my project were unlicensed. Dealing with this has been a nightmare. Don’t make the same mistake I did and stay away from this sham outfit.
They do not use licenced plumbers and should be reported to the state of Idaho!
Terrible scam of a company that won't finish work that was paid for and will not respond to contacting attempts.
They were very timely, super friendly, and most importantly took care of the problem!
They were punctual and showed great consideration for the house's interior and grounds. superb and thorough work. The staff was courteous and provided us with updates when needed.
Fantastic work, Mark! Without a doubt, I will give you another call and refer you to anyone who needs plumbing work done. I'm grateful.
I was given an estimate for 2100 the work was not preformed on the estimate the Main was not cleaned at all ,I cannot get a clear answer to my questions on what Iam being charged . I have been calling the answering service for a month and emailed them as well ???? The tec told me to call donto the fact he couldn't re route the kitchen line and never cleaned the main . What is my bill and total People!!!
Mark came by to try and help us locate a drip I’ve been hearing on the house for the last month or so. He was very polite, professional, responsible, and made some suggestions without trying to upsell. I really felt like a valued customer even though it was an inspection. I will consider Elite for my plumbing needs on the future, especially with great service folks like Mark working for this company. Thank you again.
Chris was professional and had my kitchen drain fixed quickly. He came over late in the day and I appreciated his service in fixing my drain on a Friday night! I highly recommend Elite Rooter and Chris for your plumbing repairs.
My kitchen sink was clogged. Had used Drano twice and ZEP once. Had the pipes all cleaned inc. the drain pipe up to 15 ft. Was concerned there might be a more serious issue. Called Elite Rooter. Jose H. and Johny came out within hours. They put a rug down outside the front door, put plastic coverings over their shoes, a blanket on the floor where they were working and set their equipment on it to prevent scratching the floor. We discussed the issue. Their equipment would reach to 100 ft. Within 15 minutes the clog was cleared. Jose and Johny were professional, personable, and solved the issue. They cleaned up after themselves, as well. To be able to use my kitchen sink again was such a great relief. If you have a clog that you cannot clear, I would recommend Elite Rooter in a heartbeat. To top it all off, the office staff was pleasant and professional.
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