Customer Feedback & Reviews
See what our customer's saying
5.0 Rate
Todays service from Elite Rooter’s employee Omar Hernandez was excellent. Highly recommend. He is very professional and changed water heater promptly and very kind individual. Thank you very much for your great service.
Aide Garcia
@aidegarcia
5.0 Rate
Service was great, Shane was very communicative and arrived on time. He assessed the sink issue I was having and fixed my garbage disposal. Work was fast and efficient. Would definitely recommend.
Daniel C
@danielc
5.0 Rate
We used Elite Rooter today and Steven was fantastic! He was incredibly friendly, professional, and efficient. Steven got the job done promptly, and we were thoroughly impressed with his service.
For any future plumbing needs, we will definitely be calling him again.
Ashley Van Sloten
@ashleyvansloten
5.0 Rate
Syn was very quick to fix my clogged shower drain. Moreover he took time to explain everything he was doing, was very courteous and clean, from wearing protective socks over the boots, to cleaning up the workplace and leaving it in better shape than it was when he walked in, even with air freshener touch.
Syn’s work has earned my trust in the company, and I won’t be looking further next time, God forbid, a plumbing problem arises.
Jasmin Ibrahimovic
@jasminIbrahimovic
5.0 Rate
Cathy Grubb
@cathygrubb
5.0 Rate
Mark Herman is THE best. His knowledge and authenticity is top tier. He was able to get my broken hose spigot completely fixed in about an hour. Seriously a pro at what he does. I really appreciate the same day service since I had to shut my water off from the broken spigot.
I was super stressed about not having access water in the house but Mark was calm, cool, and collected and assured me that he would be able to fix it. 10/10 recommend Mark and will be coming back if I need more help in the future. He’s very friendly, communicative, and efficient. Thank you!!!!
Paige Timmons
@paigetimmons
5.0 Rate
Eddie Weber
@eddieweber
5.0 Rate
Callie Barker
@calliebarker
5.0 Rate
I called them out to help me with a backup and overflow in my condo. Edgar went above and beyond to diagnose the issue for me.
They were very helpful and professional. They helped to document the issue and communicate to the building for me. Highly recommend!
MB
@mb
Saving You Time & Money with Plumbing Repair Solutions
Why pay more when you can save? Our advanced plumbing tools & technology are fixed your plumbing and draining issues and help lower your bills, all while keeping everything running smoothly.
Common Plumbing Issues
How do I prevent clogged drains?
Clogged drains could have been avoided with only a few simple habits, yet they remain one of the most known problems in plumbing. To help you avoid clogs in your drain, place screens or covers over your drain to catch hair, soap scum, or other food particles before they go into your pipes.
Try not to pour grease, oil, or fat down the drain because after they become cold, they will solidify, creating blockages that are hard to remove. Cleaning your drains on a regular basis can also work for prevention purposes. Run hot water through the drain once a week to dissolve minor buildups, and use baking soda and vinegar as alternative methods of dissolving the gunk.
Finally, be aware of what you are flushing down the toilet—toilet paper and human waste only. Anything else such as wipes or paper towels do not degrade properly and can be found in many sewage treatment plants today. Preventative care like this will keep your drains free-flowing and avoid expensive repair calls.
What causes low water pressure?
Low water pressure—anyone’s nightmare—is especially frustrating if it affects your whole home. And there could be multiple causes of low water pressure. It may stem from mineral deposits building up inside your pipes, gradually narrowing the pipe diameter and thereby reducing flow. This generally happens with hard water.
Other possible causes may include a concealed leak in the plumbing system—a condition that reduces the overall water pressure available. Problems with your local water supply, such as routine maintenance or temporary reduction of service, can also lower the pressure.
In other instances, this could be traced to faulty pressure-reducing valves or partially closed shut-off valves that restrict water flow. Lastly, pipes in older homes may have corroded over time, causing blockages and reducing pressure. A licensed plumber can inspect the system, identify the cause, and recommend the necessary repairs to restore pressure.
What should I do if my pipe leaks?
If you find a leaky pipe, the first thing you’re going to want to do—and probably one of the most important things you can do—is take some fast action to minimize water damage to your home. First, turn off the main water supply to your house to prevent further water from entering your home.
The shut-off valve is usually near where the main water line feeds into your home. Once the water is off, open nearby faucets to drain any remaining water in the pipes. If the leak is minor, you can initially address it with pipe tape or a pipe clamp; this can significantly reduce water loss until a professional plumber arrives.
Move items away from the leak to avoid water damage, and place a bucket or towels under the leak to catch drips. The best approach is to call a licensed plumber who can identify the leak source and make repairs before any damage occurs.
Is it safe to use chemical drain cleaners?
Chemical drain cleaners are often marketed as an easy solution for clogged drains, but they come with significant risks and drawbacks. These cleaners use harsh chemicals to dissolve clogs, but they can also cause serious damage to your plumbing system. The strong acids or bases in chemical cleaners can corrode metal pipes and weaken PVC over time, leading to leaks or even pipe failure.
They can also harm septic systems by killing the beneficial bacteria needed for waste breakdown. In addition, chemical drain cleaners pose health risks. The fumes can be harmful if inhaled, and the chemicals can cause burns if they come into contact with your skin or eyes. Instead of using chemicals, it’s safer to use a plunger or a drain snake to remove clogs. For stubborn or recurring blockages, it’s best to call a professional plumber for a thorough and safe cleaning.
How can I tell if my sewer line is blocked?
A blocked sewer line can be a major issue, and it’s important to recognize the signs early. If you notice that multiple drains in your home are backing up or draining slowly—such as sinks, toilets, and showers—it’s a strong indicator that the main sewer line might be clogged. You may also hear gurgling noises coming from drains or toilets when water is being used elsewhere in the house.
Another clear sign is when wastewater backs up into other drains, like water coming up in the shower when the toilet is flushed. A foul smell coming from drains or around your property could also suggest a blockage. Blocked sewer lines can be caused by tree root intrusion, grease buildup, or broken pipes. If you notice any of these signs, it’s crucial to contact a professional plumber right away to inspect and clear the sewer line before it causes severe damage.
What are the warning signs of a hidden water leak?
How can I maintain my plumbing system to avoid problems?
Why is my faucet dripping, and is it a big deal?
Do you offer emergency plumbing services?
Yes, we offer 24/7 emergency plumbing services to assist with urgent issues that require immediate attention. Plumbing emergencies can occur without warning, from burst pipes and severe leaks to overflowing toilets and sewage backups. These situations can lead to significant property damage if not addressed quickly. When you call us for emergency service, our experienced team will respond promptly to assess the situation and take appropriate action. We are fully equipped to handle a wide range of emergency plumbing issues to minimize damage and restore your plumbing system as quickly as possible.
Whether it’s in the middle of the night, over the weekend, or during a holiday, we’re here to help you when you need us most. Our goal is to provide you with peace of mind and reliable plumbing repairs, no matter the time of day or the severity of the issue.
Why does my plumbing make a knocking noise?
A knocking or banging noise in your pipes is often referred to as “water hammer.” This occurs when water flowing through the pipes is suddenly stopped or redirected, creating a shockwave that causes pipes to move and make noise. This can happen when a valve is quickly turned off, such as when an appliance like a washing machine stops drawing water. If the noise is frequent, it could also indicate loose pipes, which can vibrate against framing or other objects when water is flowing.
In some cases, high water pressure can exacerbate the problem. Installing water hammer arrestors—special devices designed to absorb the shock—or securing loose pipes can help solve this issue. It’s best to have a professional plumber inspect your system, as persistent water hammer can eventually damage your pipes, joints, and valves if not addressed.
What should I do if my garbage disposal isn’t working?
If your garbage disposal isn’t working, there are a few troubleshooting steps you can take before calling a plumber. First, check if the unit is getting power—make sure it’s plugged in, and press the reset button typically located at the bottom of the disposal.
If it still doesn’t work, it may be jammed. Turn off the power to the disposal, and use an Allen wrench (usually included with the disposal) to manually turn the motor using the fitting at the bottom of the unit. This helps dislodge any stuck debris. If you hear a humming noise, it may indicate that something is blocking the blades. Never put your hands inside the disposal; instead, use pliers to remove visible obstructions. If these steps don’t resolve the issue, there could be an electrical or mechanical fault, and it’s best to contact a plumber.
How do I prevent my pipes from freezing?
Frozen pipes are a common issue during the winter, but there are several steps you can take to prevent them. Start by insulating any exposed pipes, particularly those in unheated areas like basements, attics, or garages. Pipe insulation sleeves or heat tape can help keep pipes warm enough to prevent freezing.
On particularly cold nights, let a small trickle of water run from faucets connected to exposed pipes—this helps prevent pressure buildup, which is what usually causes frozen pipes to burst. It’s also important to keep your thermostat set to a consistent temperature, even when you’re not at home. Opening cabinet doors in kitchens and bathrooms allows warm air to circulate around pipes under sinks. If a pipe does freeze, turn off the water supply to that section, and contact a plumber immediately to avoid further damage and a potential burst pipe.
Why is my sink draining slowly?
A slow-draining sink is often the result of a partial blockage in the drainpipe. This blockage is usually caused by the buildup of substances like soap scum, hair, grease, or food particles that accumulate over time, narrowing the drain passage. To address a slow drain, you can try using a plunger to dislodge the blockage. If that doesn’t work, a natural solution like baking soda and vinegar can help break down buildup. Pour the mixture into the drain, let it sit, and then flush with hot water.
Avoid chemical drain cleaners, as they can damage your pipes. If the blockage is persistent, it may be deeper within your plumbing system, requiring professional attention. A plumber can use specialized tools like a drain snake or hydro jet to fully clear the drain and restore proper flow, preventing more serious clogs in the future.
