Plumbing, Drain & Sewer Experts Serving Castle Rock, CO
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Castle Rock, CO
Professional Plumber in Castle Rock, CO
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Our Expertise
Services We Offer in Experts Castle Rock, Co
Check out our top plumbing services! From fixing leaks to installing new plumbing systems, we’ve got your home covered.
Toilet Repair & Installation
Our licensed plumbers fix toilet issues like running water, frequent clogs, or leaks.
Clogged Drain Line Repair & Drain Cleaning
Our expert plumbers fix blockages issues like clog with grease, hair, and debris.
Leak Detection & Repair
Find and fix leaks, preventing water damage, even in hidden areas like walls or underground.
Trenchless Sewer Line & Pipe Repair
Trenchless sewer repair to fix or replace lines without digging up your yard, minimizing mess and disruption.
Water Heater Repair & Installation
Fix water heater issues like temperature problems & sediment buildup, ensuring you always have hot water.
Septic System Repair & Cleaning
Septic system failures like clogs and backups with expert inspections and cleaning, ensuring smooth operation.
Why Choose Us
Castle Rock, CO Plumbing Experts
At Elite Rooter, we’re dedicated to being your top choice for all plumbing needs. We understand how stressful plumbing problems can be, so we make it our mission to provide quick, reliable, and clean service. Whether it’s a small repair or a major installation, we handle it all with care and expertise. You can trust us to get the job done right the first time, without any mess or hassle. Let us keep your home’s plumbing in perfect working order, so you can focus on what matters most.
Elite Rooter Guarantees Reliability Within Your Budget
Elite Rooter Philosophy
Elite Rooter is dedicated to customer satisfaction, quality service, and fair pricing. The trust built between our local licensed plumbers and our valued customers truly shows through our testimonials.
Our Promise
We charge by the job, not the hours to ensure you save money and do not pay overtime. We also provide the best warrantied and reliable service.
Elite Rooter Mission
The goal of Elite Rooter is to provide the most professional plumbing service possible. This commitment to quality has helped us build lasting relationships from day one.
We had a mystery noise that sounded like water running through our pipes in the basement.We selected Elite Rooter after checking their BBB status and customer reviews. The company sent out Reed, a plumber who quickly determined there was an outside faucet that had a crack in the housing. Fortunately, there was no evidence of water damage inside or outside of foundation wall. He explained clearly our 2 repair options. After Reed's supervisor was apprised of the situation, we approved the best repair option for us. Job was done efficiently & we managed to save a little money, too.Thank you, Reed, & Elite Rooter & Plumbing for quickly solving & preventing further problems & thus saving us even more $$$.
Quentin was great - he was so fast and knowledgeable and our leak was resolved immediately!
Junior was a very good plumber. He was very helpful and very respectful he went over and beyond to make sure our property was well, I think you all should put him in his dad's position and make the dad do the plumbing? Great job thank you
Junior and Joel did an excellent job. Explained everything well and very professional. Thank you so much
Such a lifesaver! They came to unclog our toilet on short notice as an emergency and they were able to unclog it quickly and efficiently, explaining the process and different options. Highly recommend!! Will definitely use them again for our future plumbing needs
I am extremely impressed by the care and professionalism shown by Elite Rooter. They went out of their way to make sure they could help us before coming out and charging us for a visit. Dennis was particularly helpful. We will absolutely use them again and recommend them highly.
This review is a little late as I just got back from being out of the country. I have used Elite Plumbing a few times and have referred the company to friends and family. I have had success with them in the past. The issue this time was a sewer and water re-pipe. A plan was agreed upon with the project manager prior to the start of the project. From day one, there was miscommunication between the project lead and the workers which I had to continually stop and ask them to call the lead. Work was not completed per the original agreement. The completion of the project was continually delayed and for a week I was told every day it would be completed that day. The crew was late anywhere from 30 minutes to 3 ½ hours. Calls and texts went unanswered. When escalated to the manager after waiting 3 hours for an ETA, the project manager actually laughed at me because I was so mad. They previously leveled the yard and replaced the turf as close to original as possible. This time, the area was not leveled, and the turf was not tacked down. Numerous issues were escalated but eventually resolved and the invoice was paid in full within 15 minutes of receiving the final invoice. However, 2 days prior to leaving the country, I received a notice from a lien company on behalf of Elite Plumbing for an outstanding balance. I made calls to the company requesting to talk to the manager that have to date gone unanswered by the manager. The manager did have her assistant call me to let me know I did not have an outstanding balance, and this is standard procedure but could not clarify what the standard procedure was when there was no outstanding balance. I still have not received a call from the manager to my questions why my personal information was given to another company without my authorization and no breach of contract.
Chris did a great job fixing my plumbing issue and was very great at talking me through everything that needed to be repaired
We appreciate the service department and the technician. They responded to our place of residence within a couple of hours. They offered a fair better and fair price to complete the job. Cleaned up after the job. Very personal company. Thank you.
My name is Dalton I had a emergency backup and called Elite plumbing Juniors response time was immediate his work was fast efficient and helped identify the cause of my problem junior was very professional and did his job in a clean and timely manner
Javier came very quickly to get my line cleared. Thank you Javier and Ruben!!
Chris and Dennis were awesome on snaking and assessing our home sewer situation, friendly and professional. Excellent communication.
I discovered a slow leak in my ceiling on Sunday and called these guys Tuesday morning after getting blown off by another plumber; they were out to assess it within two hours of my call and the technician I worked with (Jr) was awesome. They had the leak repaired same-day, and were incredibly patient as I worked with my HOA to get an emergency shut-off arranged for the building. My only constructive feedback is around pricing and preparedness; I did feel what I was charged was a bit steep to fix a small leak and Jr had to leave the job to grab a ladder knowing the job involved a ceiling leak (this feedback is pretty small, just something that would be helpful moving forward). At any rate, I would work with them again!
Javier kept me informed throughout the repair and efficiently fixed a leaky pipe in a shared wall. This was a very stressful situation and I'm glad he was there to get the job done.
Great service! Super respectful and explained everything, sink working great now!!
Long review warning but there is some useful information/insight in this if you want to understand Elite's compensation model driving their employee behavior.I had a shared sewer line back up at a rental property. Main line is shared between my unit and the duplex neighbors. I had used Elite in the past to do a main line clean out, as others have noted, the $79 clean out miraculously does not end up being $79. Elite was called out to hopefully clean the main line and mitigate the main line back up.We were told the line could not be cleaned and we needed to reline a section. Knowing that this line was the older, 4 foot clay sections, this made sense. Price quoted for this was $11k. We agreed to get started.Again, after they got started, they said there was an offset where our line connected to the city sewer, the tap as it is called. This offset was "bad and could lead to future issue and the city inspector recommends you address it" was what we were told. For another $26.5k, which was a "special" discount price, they could address this issue as well. This did not pass the sniff test and we declined the repair/replacement of the additional 50 feet and the offset at the tap.The project manager told me repeatedly, even though it was not standard, his crew would replace the brick pavers that were being removed to replace the 30 foot section of line with the belly. I had discussed this with him on the morning of 9/23 after they had backfilled the trench. On 9/23 I was told that the job was complete, so I paid my outstanding half. The pavers were not replaced and dirt covered a cleanout. When asked about this the project manager told me it was going to look bad so they were not putting them back, see pic of pavers stacked against the fence. I was told by the person trying to collect "they were replaced with a rough finish."After realizing that they were pretty scammy, I paid for a 3rd party to come in and scope the line from the house to the city main. I wanted to check their work so to speak as the "inspection report" that they provided was roughly 3 lines of text.They did replair 30 foot section of clay pipe with PVC. They did add (2) cleanouts, one of which they left buried under dirt. They also introduced an offset at one of the junctions of the new PVC section to the clay section. This offset was roughly equal to the offset at the city tap that they recommended being addressed for an additional $26.5k, see photo.The main issue at the tap, per the 3rd party inspector, was the root intrusions. They could not be bothered to clean the line from the house to the tap and remove the intrusive roots that were more problematic than the minor offset they wanted $26.5k to address, see photo.The thing they are proficient at, other than trying to upsell unnecessary repairs, is following up on invoices, regardless of if they did what they said they were going to do or not.You can find some interesting information in Colorado court of appeals case No. 23CA1728.Elite pays their field manager roughly a 31% commission on any sale over $1000 per the numbers in that court case. It is no wonder they they try to upsell and find things that "need" to be addressed, whether real or not. While everyone likes to make money, that kind of a compensation structure will inevitably lead to bad behavior in my opinion.In reading though the negative reviews here, quite a few of them seem to be driven by the Elite Rooter compensation model of paying a high commission, ~31%, on sales of greater than $1000. This would drive their team to look for "issues" that put the repair over this threshold in my opinion.
You aren't going to find guys that are this pleasant, competent and hard working. We were obviously having a bad day with our plumbing issues but Dennis, Javier, Ruben and Chris were prompt and forthright and got our woes fixed with a smile. Even at the late hour they made an extra effort to be quiet with my sleeping sons and left the working areas clean. We are satisfied and would recommend unconditionally!
Elite rooting did a fantastic job. I scheduled a service call to arrive between 12-1, and on the same day Reed reached out to me and arrived 1 hr early which was great for us. When he arrived he greeted us with professionalism and immediately got to work. He explained our situation to us and gave us choices. His truck and equipment was extremely clean and he took great care not to damage our freshly painted walls or the new staircase with his machine. There is no doubt I will use Reed and Elite Rooting moving forward. Thank you Reed and Elite.
I had an outstanding experience with Elite Rooter, especially thanks to their technician, Quentin. From the moment he arrived, it was clear he was knowledgeable and experienced. He took the time to explain every step of the process, making sure I understood what was happening. His professionalism and expertise made me feel confident the job was being handled correctly. Quentin worked efficiently and kept everything clean and organized. I highly recommend Elite Rooter, and if you’re lucky enough to have Quentin as your tech, you're in great hands!
There is a older guy and a younger kid working on hampden and chambers driving the pickup with a trailer and I asked the guy to move his truck 2 feet and he was on his phone and ti busy to pull forward 2 feet in turn I had to go back and all the way around to get to a spot that would of took me 30 seconds.also his attitude towards me was totally u professional, I will NEVER use this company in my lifetime. Boo hoo
Thank you so much!Junior arrived within 30 minutes of my intial call and did a great job. Had some other issues, so his backup Augie showed up within 5 minutes, and they were able to fix the problem in an hour, and then some! Also added some Plumbing 101 info on what needs to be done, thanks to them. Will be looking into additional plumbing work, because it's an old house, and will definitely be using Elite Rooter to get that done. Great job!
It was a wonderful thing for me to have chosen Elite Rooter Company among the choices that I had to choose from to do the drain at my house which had clogged over the weekend where by they sent me two good guys Named Denis and Braden who did a great job with quote for the job, I can recommend them to anyone who has issues with the drainage.
Junior, the technician, was quick to find the problem and quick to resolve the issue. Will trust Junior for any other plumbing needs from here on. Excellent service.
Yes had Quinn come out just a few hours after I put work order in. Was very prompt and knowledgeable. Was able to troubleshoot and fix problem easily. Highly recommend
I had an issue with my toilet this past weekend. When I got around to finding a plumber, I called Elite Rooter and they were able to send someone out within an hour and a half of me calling! Aaron came by and explained everything to me to make sure I understood what I was going to need to get the job done. I will absolutely be recommending Aaron again!
Booked this appointment Saturday morning and done before noon the same day! Great, efficient service. Thank you Isaiah!
Fast response time and accurate service. Jr was extremely dedicated to getting the job done right the first time. I would highly recommend.
Reed did a great job. He was flexible and helped get my french drains cleared.
Quentin was great! Professional and thorough definitely recommend him for your plumbing needs!
Chris helped us figure out our leaking sink and even took the time to go out and find the part that we needed. We ended up having to fix the whole drain and he helped us get the right equipment and fix it quickly. He was super personable and a joy to have. Definitely will use again!
They were professional and did fast work. We hired them for a simple kitchen sink unclogging but found out the problem was bigger than we thought. They were able to assess the problem very quickly and even got a team to come out the very same day so that we were able to use our sink again without any delay.Edit*Had to lower my review on them, because after they had finished tearing up our basement to replace the drain pipe, they relayed concrete but had left it very rough, they did not even try to level it out. It took about another week and a half for them to get another 2 guys to come out and redo the finish. After that we noticed that the ONLY drain we had downstairs was not reconnected to the main drain, which was part of the original agreement. We had to contact them yet again to try to get another team to come and fix this problem. We called and left messages for another week and a half but received nothing in return, until this morning. They show up unannounced and no warning to ANYONE that they were scheduled to do work today. What should've only been a weekend job has now spanned over a month.
Quentin was awesome. He took care of our situation and was very knowledgeable and professional.
Elite rooter came out to clear a shower drain. They said they couldn’t get the drain clear and made it seem like some huge issue with the plumbing. I had another company come out the following day that cleared the drain in 2 minutes and said he had no idea why elite rooter wasn’t capable. Save your money, hire someone capable the first time. NOT ELITE ROOTER.
Reed was awesome, knowledgeable and very professional. I would highly recommend for future plumbing needs.
Junior helped me out so much he fixed my problems right away he was very respectful and did a amazing job i definitely recommend.
Junior did an excellent job! He was efficient, attentive, and demonstrated a strong understanding of his tasks. His ability to handle responsibilities with such professionalism was impressive. Overall, Junior's performance was outstanding and truly commendable.
Do not call them in an emergency. Had a main sewage line backup, had the tech come into my basement, he agreed to clean out the sewage line of roots, debris, etc. for $350.An hour later, he tells me he's 'done' and shows me a video - sewage line still has roots, and tells me that now it will be $2000 for him to clean those out. Classic bait and switch. Would rate 0 stars if I could.
Great!! Junior was excellent and amazing as well as the other workers , shocking to see a young kid with so much potential and skills to get the job done , honestly just great work !!
Isaiah was fantastic. Quick and affordable they solved my problem same day!
I called Elite Rooter to address a leak in a laundry room. I was expecting that they would clear discharge sewer lines coming from that room, and that would address the problem. The technician took his time to find the underlying issue, and found it was a door threshold that had lost its integrity and leaked during a rain storm. The technician advised me of the actual cause of the water damage, and was honest stating that a rooter job would not take care of the issue.Thanks for the honesty.
Complete rip off! Came and just charged me for a drain cleaning and said that I’ll be needing $3,800 worth of work. Contacted another company and they actually did the drain cleaning and all fixed now without the huge rip off charge!
Representative was extremely personable and professional. He came in and was able to troubleshoot our issue and get it fixed quickly. He also let us know what we needed to do for avoiding further issues in the future. We definitely appreciate the service and getting our shower back up and running in one visit.
Dennis, Brandon, Jose, and Juan did an amazing job replacing and repairing the plumbing under our basement floor!
What's up with your drivers on 470 cutting people off? We can only imagine that a business with disrespectful drivers doesn't respect their customers cuz everybody in Denver is your customer or not. Let me figure out how to post pictures of this driver and the number on the vehicle
We called Elite Rooter with an urgent plumbing issue and they showed up the same day to fix it. Quentin did an amazing job of explaining the issue, why it happened and what he can do to prevent it from happening in the future. He worked tireless to fix our issue and was very friendly throughout the experience. He also took a lot of photos and documented everything he did to help us with the insurance claim.
Quentin is a stand up guy that went out of his way to help us out and make sure the job got done properly. The initial crew left a pretty haphazard hole in my floor in the process of the repairs to my drainage pipe, but Quentin came out on a different day on his own time and cleaned it up all by himself to make sure it was easier for us to repair the tiles. Very genuine and knowledgeable guy and I'm definitely going to work with him again. He's the real deal.
Very well done work and honest employees. Knowledgeable and experienced.
Technician showed up within 2hours of calling was very professional and did a quick thorough job. Great experience with this company.
Elite rooter was super helpful when I was having an emergency with my sink. They were a bit behind schedule, but everyone I talked to from on the phone to the plumber that showed up was helpful and polite and explained everything thoroughly.
Very professional, very friendly and informative. These guys are great to work with. Highly recommend.
Worst service ever. Not professional at all. I was told that the main line was broken and that they needed to break the concrete to fix the pipe. They also told my girlfriend that there was a blockage from the toilet to the clean out since they couldn't get the snake down the pipe and another blockage from the clean out to about 6ft down the line since there camera just drops even though they couldn't get a clear picture. After all there services it cost me $325 for them to come out and look at it. I feel like they was not honest and was just trying to make a big sale. I was told the do not deal with insurance company's and we will have to pay $4800 for them to cut out a section of the concrete and fix the pipe that was collapsed. After I told them we are gonna find a company that takes insurance they gathered up all their tools and left in hurry. They left a mess by the clean out where they put the snake and the camera. I had another company come out later that night and they cleared the drain with the drain scope and didn't charged me because he was out here estimating it. I don't know if it was the wrong people or if they try to do this to everyone but I feel they are not honest because they told me one story and told my girlfriend a different. I would not recommend them to anyone.
Isaiah S. was very efficient in hopes to unclog our drain. Our drain issue was beyond the initial clog, he called for back up to verify the specific situation. We appreciated his thoroughness and care to identify the problem, and to protect our wood floors and cabinet. Thanks Isaiah! Would request him again.
I called Elite Rooter for a clogged kitchen drain after a remodel. Shon amd Dennis were able to troubleshoot my drain lines and found that I didn't have a clogged drain but rather a vent issue. They spoke to my contractor over the phone who had never seen this before and gave him some options that could solve the problem. They were great to work with and I will definitely call them again when I have any plumbing issues.
I had a terrible experience with Elite Rooter. They came to fix a clog in our main drain but ended up making the problem worse. They removed our toilet to access the main sewer line and when they claimed the job was complete, they hadn't even bolted the toilet back on. About an hour after they left, my basement drain backed up again and water was shooting out of the unmounted toilet. I called them back to come out and they said they didnt offer after hours service and I would have to wait until the next day. I told them don't bother and I called Roto-Rooter, They came out within and hour and had everything fixed within 2 hours. they were appalled at the mess and incomplete job Elite Rooter left. Elite Rooter finally promised a refund since they didn’t complete the job successfully, but it's been a month and no one will get back to me. Extremely disappointed with their service and lack of follow-through. Avoid this company at all costs.
Used Elite Rooter to repair a collapsed pipe that required concrete to be demo'd out then replaced. When they set everything back, we were hearing a wind current, and smell that hadn't been there previously. I thought we were hearing the sewage. They pulled the toilet back up and after calling a more senior person out, they attributed it to the Radon fan system under the house. That was what was happening, and it made sense that the smell was similar to a crawl space. Elite, however, said we needed to call the radon system's company to correct the issue. I implored how it could be their fault, and told them that it seemed like the repair work was not sealed off completely, and got shrugs and disinterest. We decided to pull the toilet out and look ourselves. We removed the flange, which was not bolted down at all, and found a huge gaping area in the concrete. See photos. They also seemed to overcharge me by over $250 for financing, and when I asked, the guy told me it was the amount I was approved for not the amount I'd be charged. This was completely false, and I wasn't sure how to fight it at the time. The plumbers are untrustworthy and full of false information. I'd not recommend Elite for any work._Also tried to reach out after the Response from owner. Called company and left information twice to be contacted. The second time they gave me the managment's email. I then sent an email with details after not hearing back for a few weeks. I've managed to complete my pregnancy and have a child, and no one has gotten back to me. The "sincere apology" is not accepted, and sure doesn't feel very sincere.
You Can Trust Elite Rooter Plumbers
Our licensed plumbing technicians make sure the job is done right the first time, unlike other companies that may just patch the problem. Give us a call or Schedule your service online today!
- (866) 805-5325
- 3656 W 72nd Ave, Westminster, CO 80030, United States
- Lic No. PC0004173
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