Long review warning but there is some useful information/insight in this if you want to understand Elite's compensation model driving their employee behavior.I had a shared sewer line back up at a rental property. Main line is shared between my unit and the duplex neighbors. I had used Elite in the past to do a main line clean out, as others have noted, the $79 clean out miraculously does not end up being $79. Elite was called out to hopefully clean the main line and mitigate the main line back up.We were told the line could not be cleaned and we needed to reline a section. Knowing that this line was the older, 4 foot clay sections, this made sense. Price quoted for this was $11k. We agreed to get started.Again, after they got started, they said there was an offset where our line connected to the city sewer, the tap as it is called. This offset was "bad and could lead to future issue and the city inspector recommends you address it" was what we were told. For another $26.5k, which was a "special" discount price, they could address this issue as well. This did not pass the sniff test and we declined the repair/replacement of the additional 50 feet and the offset at the tap.The project manager told me repeatedly, even though it was not standard, his crew would replace the brick pavers that were being removed to replace the 30 foot section of line with the belly. I had discussed this with him on the morning of 9/23 after they had backfilled the trench. On 9/23 I was told that the job was complete, so I paid my outstanding half. The pavers were not replaced and dirt covered a cleanout. When asked about this the project manager told me it was going to look bad so they were not putting them back, see pic of pavers stacked against the fence. I was told by the person trying to collect "they were replaced with a rough finish."After realizing that they were pretty scammy, I paid for a 3rd party to come in and scope the line from the house to the city main. I wanted to check their work so to speak as the "inspection report" that they provided was roughly 3 lines of text.They did replair 30 foot section of clay pipe with PVC. They did add (2) cleanouts, one of which they left buried under dirt. They also introduced an offset at one of the junctions of the new PVC section to the clay section. This offset was roughly equal to the offset at the city tap that they recommended being addressed for an additional $26.5k, see photo.The main issue at the tap, per the 3rd party inspector, was the root intrusions. They could not be bothered to clean the line from the house to the tap and remove the intrusive roots that were more problematic than the minor offset they wanted $26.5k to address, see photo.The thing they are proficient at, other than trying to upsell unnecessary repairs, is following up on invoices, regardless of if they did what they said they were going to do or not.You can find some interesting information in Colorado court of appeals case No. 23CA1728.Elite pays their field manager roughly a 31% commission on any sale over $1000 per the numbers in that court case. It is no wonder they they try to upsell and find things that "need" to be addressed, whether real or not. While everyone likes to make money, that kind of a compensation structure will inevitably lead to bad behavior in my opinion.In reading though the negative reviews here, quite a few of them seem to be driven by the Elite Rooter compensation model of paying a high commission, ~31%, on sales of greater than $1000. This would drive their team to look for "issues" that put the repair over this threshold in my opinion.